Generally, in-house workers and outsourcing company representatives put together model e-mail advertising campaigns collectively. Thus, it’s essential to simplify all phases of e-mail manufacturing and synchronize all processes.
Kateryna Tietievina, marketing campaign and lead acquisition specialist at Lyreco Poland, explains how the Lyreco model builds such interactions between the e-mail advertising group and outsourcing businesses and the way Stripo helps them with this.
About Lyreco
Lyreco is a global provider of office necessities. The merchandise supplied by the corporate embody stationery, paper, workplace equipment, furnishings, toners, and printers. Along with distributing workplace provides from main producers, it additionally presents its personal model of workplace provides.
E mail advertising contains a significant a part of Lyreco’s digital advertising. They work within the Polish B2B market and talk with their purchasers twice every week.
There are 10 workers within the digital advertising division, and one is chargeable for formulating e-mail methods for the corporate and retaining leads.
An necessary peculiarity of Lyreco’s e-mail advertising processes is that they’ve an in-house group, together with two outsourcing businesses that help them with e-mail initiatives, comparable to copywriting, design, and e-mail constructing. Due to this fact, teamwork and communication come to the fore.
Problem: To gather all e-mail templates in a single place and work collaboratively
The Lyreco e-mail advertising group was tasked with bettering the interplay between the group and businesses throughout e-mail constructing, modifying templates, and making adjustments.
Due to this fact, they wanted a device that allowed them to do the next:
- create an e-mail with a lovely, various design and add new trendy options;
- construct quicker templates with cell model adaptation;
- retailer all of the templates created by Lyreсo and company specialists in a single place that made working with them handy;
- export templates simply to Eloqua ESP for sending to subscribers.
To handle this, the group determined to strive Stripo to find out the extent to which it may cowl the facets that have been necessary to them.
Resolution: How the implementation of Stripo went
Onboarding course of
In the course of the onboarding course of, the Lyreco group had a gathering with the Stripo help group. In the course of the assembly, they defined the best way to use the e-mail builder to the Lyreco group and their outsourcing businesses.
Later, the marketing campaign and lead acquisition specialist organized particular person conferences with new workers on the group for onboarding.
Workflow for creating e-mail campaigns
Model and company representatives work collectively on every e-mail marketing campaign:
- from the Lyreco model — mission supervisor and e-mail marketer (two individuals for each marketing campaign);
- from the outsourcing company — copywriter, designer, and e-mail builder specialist (three individuals).
The outsourcing company group makes all e-mail templates for Lyreco. The method of e-mail creation contains six steps:
- The mission supervisor creates new duties in Asana for the entire group: copywriter, designer, e-mail builder specialist, and e-mail marketer.
- The e-mail marketer builds a multistep marketing campaign and describes concepts for the designer and copywriter.
- After content material and design approval by the mission supervisor and e-mail marketer, the e-mail builder specialist creates an e-mail template in Stripo.
- The e-mail builder specialist sends a take a look at to the e-mail marketer.
- The e-mail marketer approves it from a technical viewpoint and exports it to Eloqua.
- The e-mail marketer units up a marketing campaign in Eloqua.
Whereas making ready an e-mail marketing campaign, two specialists (the mission supervisor and e-mail marketer) touch upon and approve the mission content material and design. As well as, the e-mail marketer feedback on the technical aspect of template improvement at Stripo.
Different instruments for use for e-mail advertising marketing campaign preparation
The next instruments are additionally used for communication and job administration:
- Outlook, Asana, and Groups — all instruments for communication between group members;
- Figma so as to add feedback about design;
- Asana — for feedback within the step e-mail constructing.
Moreover, in 2024, Stripo plans so as to add real-time co-editing and commenting performance to the Stripo editor to make e-mail collaboration much more handy.
Outcomes: How Stripo helps decrease the time and quantity of assets used for Lyreco e-mail advertising
First, utilizing Stripo, the Lyreco e-mail advertising group has accomplished numerous duties, together with the next:
1. Collected all e-mail templates in a single place.
2. Began to make use of new e-mail options and design components; examples are supplied beneath.
- Timer for short-term promotion (1–2 days):
(Supply: E mail by Lyreco)
(Supply: E mail by Lyreco)
- HTML editor to implement dynamic content material in a couple of minutes in Eloqua for customized promotion to each section of their shopper base:
(Supply: E mail by Lyreco)
3. Constructed quicker templates with cell model adaptation — the flexibility to cover components (cell and internet variations) helps us with design because it permits us to point out particular components to each buyer and maximize design adaptation for cell customers.
(Supply: E mail by Lyreco)
What the outcomes of working with Stripo appear like
Lyreco began to make use of Stripo to construct emails at the start of 2023. We requested the Lyreco e-mail advertising group to share the outcomes of their work with Stripo.
They primarily centered on conversions and click on charges. They’re working within the B2B market and its affect on their experiments. For instance, they created an onboarding marketing campaign for his or her purchasers, and essentially the most profitable have been these e-mail templates.
(Supply: E mail by Lyreco)
The clicking-to-open charge (CTOR) was greater than 40%, which signifies informative and good-quality content material for the target market.
Some extra outcomes for the onboarding marketing campaign that included 4 e-mail templates:
- Distinctive open charge — 56.8%;
- Click on-to-open charge — 37-41%.
The group in contrast the outcomes with different onboarding campaigns, in addition to with outcomes of Lyreco Group branches in different international locations.
They’re presently testing personalization and dynamic content material that affect rising OR and CR.
Future plans and new options
This 12 months, the Lyreco group began to check dynamic content material for the target market, and Stripo helps construct examples for it shortly and simply.
Sadly, they can’t now use AMP e-mail templates or good components with hyperlinks on the webshop as a result of they don’t have superior performance on their aspect; nonetheless, sooner or later, they wish to implement and use it.
As well as, subsequent 12 months, they wish to take a look at AI topic traces and content material.
Wrapping up
On this use case, you may see an instance of an interplay between the Lyreco digital group and outsourcing businesses that assist them put together e-mail templates. It will be significant for all contributors to have a device for shortly constructing templates, accumulating them in a single place, and speaking conveniently.
The capabilities of the Stripo editor for teamwork are already spectacular, and we plan to extend them sooner or later.
Strive Stripo for e-mail advertising teamwork